ISO 9001:2015 is an international standard that sets out the criteria for a quality management system (QMS). It is designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to their products or services.

• Process Approach: The standard adopts a process approach to quality management, focusing on identifying, understanding, and managing interrelated processes as a system.
• Risk-Based Thinking: ISO 9001:2015 emphasizes risk-based thinking throughout the QMS, encouraging organizations to identify and address risks and opportunities that could affect the achievement of quality objectives.
• Context of the Organization: Organizations are required to determine the internal and external factors that could affect their ability to achieve the intended outcomes of their QMS, including the needs and expectations of interested parties.
• Leadership and Commitment: Top management is expected to demonstrate leadership and commitment to the QMS, ensuring its effectiveness and alignment with the organization’s strategic direction.
• Planning: Organizations are required to plan and implement actions to address risks and opportunities, establish quality objectives, and plan how to achieve them.
• Support: The standard emphasizes the importance of providing the necessary resources, including competent personnel, infrastructure, and support services, to ensure the effectiveness of the QMS.
• Operation: ISO 9001:2015 outlines requirements for planning, implementing, and controlling processes to meet product or service requirements and enhance customer satisfaction.
• Performance Evaluation: Organizations are required to monitor, measure, analyze, and evaluate the performance of the QMS, including customer satisfaction, to ensure its effectiveness and identify opportunities for improvement.
• Improvement: ISO 9001:2015 promotes a culture of continual improvement, requiring organizations to take corrective and preventive actions to address nonconformities and enhance the suitability, adequacy, and effectiveness of the QMS.

Overall, ISO 9001:2015 provides a framework for organizations to establish, implement, maintain, and continually improve a QMS, leading to enhanced customer satisfaction, improved processes, and increased efficiency and effectiveness.